Shipping policy
Shipping Policy
At ARK EDGE, we are committed to providing reliable international shipping and making the delivery process as clear and convenient as possible.
Please review the following shipping information before placing your order.
Order Processing
Most in-stock orders are processed and shipped within 1–3 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays.
During product launches, major promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.
For pre-order, made-to-order, backordered, or specially marked products, the estimated shipping date shown on the relevant product page will apply instead of the standard processing time above.
Estimated Delivery Time
Estimated transit times are calculated from the date your order is shipped, not from the date the order is placed.
Typical delivery estimates are:
- United States & Canada: 7–15 business days
- United Kingdom & Europe: 7–15 business days
- Asia: 5–10 business days
- Other Regions: 10–20 business days
These delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on the destination, customs processing, local carrier operations, public holidays, peak shipping periods, severe weather, remote-area delivery, or other circumstances outside our reasonable control.
Shipping Fees
Shipping fees are calculated based on factors including:
- Destination country or region
- Total shipment weight
- Product type
- Package size or shipping requirements
The applicable shipping fee will be clearly displayed at checkout before you complete your payment.
ARK EDGE does not offer sitewide free shipping unless a specific promotion or product page states otherwise.
For oversized, unusually heavy, or freight-only products, a separate shipping rate or special freight arrangement may apply. Where applicable, this will be displayed at checkout or communicated before shipment.
Customs Duties & Import Taxes
To make international delivery easier, ARK EDGE uses duty-paid / all-inclusive shipping services where available.
For orders where all-inclusive shipping is provided, applicable import duties and taxes handled through our shipping service are included in the amount paid at checkout. You should normally not be required to pay additional customs duties or import taxes when the package is delivered.
If a destination, product, or shipping method is not covered by our all-inclusive shipping service, any different tax or customs arrangement will be stated at checkout or communicated before shipment.
Customs inspections may still occur and may cause delivery delays even when duties and taxes have already been arranged.
If a carrier or customs authority unexpectedly asks you to make an additional import payment for an order that was sold with all-inclusive shipping, please contact us at support@arkedgerc.com before making the payment whenever possible.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address, recipient name, postal code, email address, and telephone number when placing an order.
Please review your shipping information carefully before completing payment.
If you notice an error, contact us at support@arkedgerc.com as soon as possible.
We will try to update the address if the order has not yet been processed or shipped, but address changes cannot be guaranteed once fulfillment has begun.
For security reasons, some payment methods, including PayPal, may require us to ship the order to the address associated with the approved transaction.
If a requested address change affects payment or shipment eligibility, we may ask you to cancel and place a new order using the correct address.
Once a package has been shipped, we generally cannot redirect it to another address.
Incorrect or Incomplete Addresses
ARK EDGE is not responsible for delivery delays, failed deliveries, or returned parcels caused by incorrect or incomplete shipping information provided by the customer.
This may include:
- Incorrect street address
- Incorrect postal or ZIP code
- Missing apartment or unit number
- Incorrect recipient information
- Invalid or unreachable telephone number
- Address changes requested after shipment
If a package is returned to us because of an address-related issue, the customer may be responsible for the return shipping cost and any additional shipping cost required to resend the order.
Any eligible refund will normally be processed only after the returned parcel has been received and inspected.
Original shipping charges may not be refundable in these circumstances, except where required by applicable law.
Order Tracking
Once your order has been shipped, you will receive shipping confirmation containing a tracking number whenever tracking is available.
Please allow some time for the carrier's tracking system to update after the shipment has been created.
Customers are responsible for monitoring tracking information and responding to carrier delivery notices where necessary.
If you notice an unusual delay or tracking issue, please contact us at support@arkedgerc.com.
Delivery Attempts, Unclaimed Packages & Refused Delivery
Depending on the destination and local carrier, delivery may require the recipient to be available or respond to a delivery notice.
If delivery cannot be completed, the carrier may:
- Attempt delivery again
- Hold the parcel at a local facility
- Contact the recipient
- Return the parcel to the sender
Customers are responsible for following carrier instructions and collecting packages within the carrier's required timeframe.
If a parcel is returned because it was:
- Unclaimed
- Refused by the recipient
- Not collected after attempted delivery
- Undeliverable due to customer-provided address information
the customer may be responsible for the resulting return shipping and re-shipping costs.
Refusing a shipment does not automatically qualify the order for a full refund.
If the returned order is otherwise eligible for a refund, the refund will be reviewed after the parcel has been returned to and inspected by ARK EDGE, subject to our Returns & Refunds Policy and applicable law.
Package Marked as Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first:
- Check around the delivery location
- Ask household members, reception, neighbors, or building management
- Check for any delivery notice
- Contact the local carrier using the tracking number
If the package still cannot be located, please contact us at support@arkedgerc.com as soon as possible.
We will assist you in reviewing the shipment and, where appropriate, opening an investigation with the carrier.
Carrier tracking information, proof of delivery, delivery location information, and other relevant shipping records may be used when investigating a delivery claim.
Lost Packages
If tracking indicates that a shipment has been lost in transit or if the carrier officially confirms the parcel as lost, please contact us.
We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution in accordance with the circumstances and our Returns & Refunds Policy.
A temporary delay, customs inspection, or period without a tracking update does not automatically mean that a parcel has been lost.
Damaged Packages
If your package arrives with visible shipping damage, please retain the original packaging and contact us as soon as possible.
Whenever possible, please report visible shipping damage within 48 hours of delivery and provide:
- Order number
- Photos of the outer shipping box or package
- Photos of the shipping label
- Photos and/or video of the damaged product
- A description of the damage
Please do not discard the original packaging until the issue has been reviewed, as it may be required for a carrier claim.
Verified shipping damage will be handled according to our Returns & Refunds Policy.
Split Shipments
Depending on product availability, package size, shipping restrictions, or logistics requirements, items from the same order may occasionally be shipped separately.
If this happens, you may receive more than one tracking number.
If ARK EDGE chooses to split an order for fulfillment purposes, you will not be charged additional shipping fees unless a different arrangement has been agreed with you in advance.
Shipping Restrictions
Certain products or shipping methods may not be available to all countries or address types due to carrier restrictions, import regulations, battery transportation requirements, or other logistics limitations.
Some shipping services may also be unable to deliver to:
- P.O. Boxes
- Parcel lockers
- Military addresses
- Certain remote areas
Available shipping options shown at checkout will take priority.
If we discover after an order is placed that the selected product cannot legally or practically be shipped to the destination provided, we will contact you to arrange an alternative solution or refund.
Contact Us
If you have questions regarding shipping, delivery, tracking, customs, or your order status, please contact:
Please include your order number and tracking number, if available, so we can assist you more efficiently.