Refund policy

Returns & Refunds Policy

At ARK EDGE, we take product quality and customer satisfaction seriously. Please review the following policy before making a purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is defective, materially damaged during shipping, missing major components, or different from what you ordered, please contact us as soon as possible.

For visible shipping damage or incorrect items, we recommend contacting us within 48 hours of delivery so that we can document the issue and assist you promptly.

Please email support@arkedgerc.com with:

  • Your order number

  • A clear description of the issue

  • Clear photos and/or video showing the product, packaging, and issue

  • Any other information reasonably requested to help us verify the problem

Once the issue has been verified, we may offer, depending on the circumstances, a replacement, replacement parts, repair support, partial refund, or full refund.

Where the issue is confirmed to have resulted from a product defect, shipping damage, or an incorrect shipment, ARK EDGE will be responsible for the reasonable costs associated with the approved resolution.

Non-Quality-Related Returns

Except where required by applicable law, we do not accept returns or refunds due to:

  • Change of mind
  • Personal preference
  • Ordering the wrong product, version, specification, or quantity
  • A product not meeting subjective expectations when it matches the description provided on our website
  • Compatibility issues resulting from components or configurations selected by the customer

Please review all product descriptions, specifications, compatibility information, and order details carefully before completing your purchase.

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country or region.

Items Not Eligible for Return or Refund

We cannot accept returns, replacements, or refunds for damage caused after delivery by circumstances including, but not limited to:

  • Crashes, collisions, impacts, or accidents
  • Improper installation, assembly, setup, or operation
  • Misuse, abuse, or negligence
  • Unauthorized modification, disassembly, or repair
  • Normal wear and tear
  • Damage caused by incompatible third-party components
  • Cosmetic damage caused through use
  • Loss or damage occurring after successful delivery

Eligibility will be assessed based on the information and evidence provided.

Return Authorization

Please do not return any product without contacting us first.

All returns must be approved by ARK EDGE and sent according to the return instructions provided by our support team.

Products returned without prior authorization, sent to an incorrect address, or sent using an unauthorized cash-on-delivery service may not be accepted.

Where a return is required, we strongly recommend using a trackable shipping service. The sender is responsible for the returned package until it is confirmed as delivered to the designated return address.

Condition of Returned Products

Unless the return is due to a verified product defect or shipping damage, returned products must:

  • Be unused and in their original condition
  • Include all original parts, accessories, manuals, and packaging
  • Show no signs of installation, assembly, modification, wear, or damage
  • Be packaged securely for return shipping

We reserve the right to reject a return or reduce the refund where permitted by applicable law if the returned product is incomplete, damaged, used beyond what is reasonably necessary for inspection, or otherwise not in its original condition.

Return Shipping Costs

For approved returns caused by a verified product defect, shipping damage, or an incorrect item sent by ARK EDGE, we will provide return instructions and determine the appropriate shipping arrangement.

For non-quality-related returns that ARK EDGE is required by applicable law to accept, return shipping costs are generally the responsibility of the customer unless otherwise required by law.

Original shipping charges are non-refundable for non-quality-related returns unless otherwise required by applicable law.

Please do not arrange expensive international return shipping without contacting us first.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to the original payment method used for the order. We do not issue refunds to alternative accounts, cards, or payment methods.

ARK EDGE normally processes approved refunds within 5 business days. Additional processing time may be required by PayPal, your bank, credit card issuer, or other payment provider before the refund appears in your account.

Any differences caused by currency conversion or exchange-rate fluctuations are subject to the policies of the payment provider.

Order Cancellation

If you wish to cancel an order, please contact us at support@arkedgerc.com as soon as possible.

We will try to accommodate cancellation requests before an order has entered processing or been shipped. Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return rules will apply.

Payment Disputes

If there is a problem with your order, we encourage you to contact us at support@arkedgerc.com first. Our support team will work with you to review the issue and provide an appropriate solution.

Where a payment dispute or claim is opened through PayPal, a credit card issuer, bank, or other payment provider, the dispute will also be subject to the applicable terms and procedures of that payment provider.

Contact Us

For returns, refunds, damaged items, or other after-sales questions, please contact:

support@arkedgerc.com

Please include your order number whenever possible so we can assist you more efficiently.